On every windows system you can use the DirectX Diagnostic Tool, or DXDIAG to quickly obtain crucial information about your Operating System, Graphics Card, DirectX Installation, CPU, and more. 

If we are providing you with remote support we may ask you to save your DXDIAG information to a text file so that we can use it to help you troubleshoot your Jedi Knight/Mysteries of the Sith issue.

The instructions are as follows.

STEP 1 - Go to your Windows Start Menu, then type DXDIAG and hit enter.

FIGURE 1 - The main page of the DirectX Diagnostic Tool. Click "Save All Information...".

FIGURE 2 - The DirectX Diagnostic Tool will ask you where to save DxDiag.txt, a text file which contains all of the information from the Diagnostic Tool. Pick a save location and click Save.

Please include your DxDiag in any email support requests.